For customers looking for exceptional service, Ganesh Machinery has developed a 3-tier after sale service program. Our 3 step service program includes a no charge in-house technical phone support, exceptionally trained field service technicians and a preventative maintenance program to keep your machines running longer.
- Phone Support
- Fully Training Technicians
- Preventative Maintenance
In-House Technical Phone Support.
Technically expert service staff is available to answer your questions. Between the hours of 8:00 AM to 12:00 PM and 1:00 PM to 4:00 PM, we have technicians available to answer all your service questions, technical support questions and help you fix your down machines. All you need to do is call 1.888.542.6374 and ask for service. If the technicians are busy, all you need to do is a leave a message and a qualified technician will call you back very quickly.
If it is determined that field service is necessary the technician can help you schedule field service. After determining the problem, the service manager will decide on the best suited technician for the job to help you get running quickly and efficiently. Rest assured, the field service tech is factory trained and professional. He will have the entire Ganesh parts, application and service team behind to him to make sure he completes the service and gets you up and running as fast as quickly possible. We value you as a customer and will always have one goal in mind: to give you the best service possible.
Ganesh Machinery has a preventative maintenance plan for all Ganesh Machines. You have the option to purchase, monthly, semi-annual or annual preventative maintenance plans. We can even add your non-Ganesh machine to your plan. We give you the ability to customize the date according to your priorities and schedule. We can also assist you in doing your own preventative maintenance by providing you the manufacturer’s suggested time table of maintenance, thereby saving you money as well as giving you complete control over your maintenance scheduling.
Ask for Service:
1.888.542.6374 (Toll Free US only)