Parts

At Ganesh Machinery our quest to ensure you get the most performance from your machine tool investment is integral to our corporate culture and a key component of our business model.

Our parts department is staffed by dedicated professionals that utilized advanced parts stocking strategies to ensure that you get your parts on time, every time. This provides you with optimal machine availability with the best response time in the industry to help you maintain your competitive edge. The parts manager at Ganesh works with the service manager to ensure that the right parts are stocked, even before a new machine model is introduced. Ganesh ships 100% of stocked replacement parts the same day when orders are received by 2pm.

Ganesh Machinery allows you to receive needed parts by expedited. If you need urgent part to repair a machine, Ganesh parts department will ship that part overnight directly to your location, if it is in-stock. We want faster repairs and getting your machine up and running as soon as possible.

  • We ship via FedEx, UPS, USPS directly to you
  • If the part is not in-stock, shipment will be arranged as soon as it becomes available.

 

In some cases shipping charges are the responsibility of the customer and will be billed directly to the customer.

Service

For customers looking for exceptional service, Ganesh Machinery has developed a 3-tier after sale service program.  Our 3 step service program includes a no charge in-house technical phone support, exceptionally trained field service technicians and a preventative maintenance program to keep your machines running longer.

  • Phone Support
  • Fully Training Technicians
  • Preventative Maintenance

In-House Technical Phone Support.

Technically expert service staff is available to answer your questions.  Between the hours of 8:00 AM to 12:00 PM and 1:00 PM to 4:00 PM, we have technicians available to answer all your service questions, technical support questions and help you fix your down machines.  All you need to do is call 1.888.542.6374 and ask for service.  If the technicians are busy, all you need to do is a leave a message and a qualified technician will call you back very quickly.

Field Service

If it is determined that field service is necessary the technician can help you schedule field service.  After determining the problem, the service manager will decide on the best suited technician for the job to help you get running quickly and efficiently.  Rest assured, the field service tech is factory trained and professional.  He will have the entire Ganesh parts, application and service team behind to him to make sure he completes the service and gets you up and running as fast as quickly possible.  We value you as a customer and will always have one goal in mind: to give you the best service possible.

Preventative Maintenance

Ganesh Machinery has a preventative maintenance plan for all Ganesh Machines. You have the option to purchase, monthly, semi-annual or annual preventative maintenance plans. We can even add your non-Ganesh machine to your plan. We give you the ability to customize the date according to your priorities and schedule.   We can also assist you in doing your own preventative maintenance by providing you the manufacturer’s suggested time table of maintenance, thereby saving you money as well as giving you complete control over your maintenance scheduling.

Ask for Service:

1.888.542.6374 (Toll Free US only)
1.818.349.9166 (International)
service@ganeshmachinery.com